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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% | - Webex Contact Center telephony architecture options - Inbound and outbound telephony settings - Voice call routing components configuration - Telephony integration configuration - Voice channel troubleshooting |
| Advanced Features and AI | 25% | - AI-powered routing and automation - Advanced workflow design - Third-party integrations and APIs - Analytics and optimization |
| Tenant Configuration and Reporting | 30% | - User and team configuration - Agent and supervisor desktop setup - Call recording configuration - Reporting dashboards and visualizations - Network requirements for Webex Contact Center |
| Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital channel troubleshooting - Digital contact routing configuration |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?
- A. The Agent Desktop layout prohibits Whatsapp and SMS.
- B. The agent is not provisioned for Digital channels.
- C. The agent is missing the enhanced license.
- D. The agent is missing the premium license.
Correct Answer: D 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)
- A. softphone of the agent registered in Webex Contact Center
- B. queue that has skills
- C. queue that has teams
- D. Interactive Voice Response using the Script Editor
- E. DNIS entries in Flow Designer
Correct Answer: C,E 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?
- A. Expressway Mobile and Remote Access
- B. MPLS Layer 3 VPN
- C. CUCM Extension Mobility
- D. HSRP gateway redundancy
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?
- A. Local Gateway with Webex Calling
- B. WebRTC desktop calling
- C. Cloud Connected PSTN only
- D. Dedicated Instance without SIP trunks
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)
- A. Rust
- B. Go
- C. Python
- D. JavaScript
- E. Typescript
Correct Answer: C,D 🗳️
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