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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Leave both the chat and email fields limit as blank.
C) Use the default values.
D) Enter the value "Unlimited" in the chat and email fields.

2. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

A) by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
B) by configuring settings at the time of creation of the custom object
C) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
D) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

3. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Syndicated chat
B) Business rules
C) Advanced routing
D) Engagement engine

4. Which three events are available with theJavaScript API?

A) onsaveclose ()
B) onrefresh()
C) enclose ()
D) onbeforesave ()
E) ondataupdated()
F) aftersave()

5. Whichtwo statements are true about generic objects?

A) They require the type of data to be set dynamically.
B) They can be used with standard objects.
C) They are used when working with custom objects only.
D) They automatically consider apackage to consist of custom objects.
E) They belong to a stand-alone class that is not derived from an RN object.

Solutions: