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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?

A) Router Log Viewer
B) Config Manager
C) Script Editor
D) Call Tracer
E) Applications Editor

2. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) routing and DMP control traffic
B) configuration requests
C) Real-Time Monitoring
D) skill group data

3. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) A mobile agent PC must be connected to the local phone at the agent location.
B) The supervisor must be configured as both an agent and a mobile agent.
C) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
D) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
E) The agent must be configured as "nailed up" and not "call-by-call."

4. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?

A) The SIP Dialer requires two MR PIMs for duplex SIP dialers.
B) The SIP Dialer scales to 60 calls per second per dialer.
C) The SIP Dialer uses Cisco Unified Communications Manager routing and dial plans for outbound call routing.
D) The SIP Dialer engages the agent peripheral gateway for each outbound call.

5. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of agents
B) number of skill groups per agent
C) number of call types
D) number of call and ECC variables
E) busy hour call attempts

Solutions: