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| Section | Weight | Objectives |
|---|---|---|
| TAPI Integration & Configuration | 25% | - TAPI standards and interface - Third-party application integration - TAPI service provider setup |
| Web Client & Agent Interface | 30% | - Agent desktop functionality - User authentication and permissions - Web Client installation and configuration - Call handling and features |
| SCCS Fundamentals & Architecture | 25% | - Deployment models - SCCS Express overview - System components and architecture |
| Maintenance, Troubleshooting & Administration | 20% | - Common issues and resolution - Upgrades and backups - System monitoring and logs |
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