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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 2: User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Topic 3: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 4: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 5: Integration | 8%–12% | - Web services and APIs - Middleware and communication arrangements - Integration with SAP ERP / CRM |
| Topic 6: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 7: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Topic 8: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 9: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Topic 10: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 11: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 12: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 13: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 14: Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Topic 15: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following configuration options can you use to restrict Lead conversion actions?
A) Reasons
B) Sources
C) Status
D) Qualifications
2. Which of the following initial tasks are required to configure SAP Hybros Cloud for Customer? (2 correct answers)
A) Define the business roles
B) Set up scoping and fine tuning
C) Define the territory structure
D) Define the organizational structure
3. Sales Plans are maintained in MS Excel. Determine whether this statement is true or false.
A) False
B) True
4. Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements?
A) Access Restriction
B) Access Context
C) Access Rights
D) Access Control
5. Which of the following actions can you perform using the data workbench tool? (3 correct answers)
A) Delete
B) Create
C) Export
D) Import
E) Update
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C,D,E |
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