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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Quality and Continuous Improvement | - Process optimization in support operations - Performance reporting and KPIs - Problem management concepts |
| Topic 2: SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
| Topic 3: SAP Business All-in-One Support Processes | - Support organization structure and roles - Communication and escalation procedures - Incident handling workflow in SAP environments |
| Topic 4: Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - SLA management and tracking - Knowledge base usage and resolution documentation |
| Topic 5: Incident Management Fundamentals | - Incident vs. service request differentiation - IT service management principles and lifecycle - Basic SAP support process overview |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What can you do with Data Dictionary? (Choose two)
A) Lock a database table against any change by an ABAP program.
B) Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
C) Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
D) Define ABAP coding.
2. Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
A) Integrity
B) Integration
C) Integer
D) Integral
3. What information can you find in an ABAP trace? (Choose two)
A) All screens, modules of the flow logic, and ABAP messages
B) All SAP developers responsible for the checked program
C) All operations on database tables (SELECT, INSERT, MODIFY, and so on)
D) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
4. What does 'component' refer to in SAP software? (Choose two)
A) Components are part of a report.
B) The component is an attribute that allows a classification from the application perspective.
C) Components are part of data dictionary.
D) Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.
5. Which of the following tools provides you with a central point of access to Customizing?
A) Business Object Browser (SWO2)
B) Customizing - Edit Project (SPRO)
C) Repository Information System (SE84)
D) Object Navigator (SE80)
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,D | Question # 3 Answer: A,D | Question # 4 Answer: B,D | Question # 5 Answer: B |
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