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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) リリース管理
B) 資産管理
C) 変更管理
D) 構成管理

2. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 期待される結果
B) 統計的サポート
C) タイムライン
D) 機能

3. インシデントの緊急性とは何を意味しますか?

A) IT サービスがインシデントを解決するのに必要な時間
B) インシデントを処理する際のインシデントの相対的な重要性
C) インシデントの解決が遅延を許容する度合い
D) インシデントが通常のサービス レベルからの逸脱を引き起こす程度

4. 組織の成熟度の評価には何を使用しますか?

A) MOF
B) CMMI@
C) ITIL@
D) CobIT

5. サービス報告プロセスの目的は何ですか?

A) レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
B) 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
C) サービス管理の計画と実施に関する進捗報告を提供するため
D) すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること

Solutions: