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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Intangible Deliverables | - Communication and visioning
|
| Value Design | - Challenge framing and problem definition
|
| Tools and Artifacts | - Co-creation methods
|
Salesforce Certified Platform Strategy Designer Sample Questions:
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience. What should analogous research help them accomplish?
- A. Bring fun into an otherwise boring project.
- B. Generate unexpected ideas and increase empathy.
- C. Explain a complex strategy to varied stakeholders.
Correct Answer: B 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company
' s website navigation menu. CK ' s strategy designer asks the design team to revise the menu by co-designing it with end users. Which technique should be used to do this?
- A. Consequence scanning
- B. Card sorting
- C. Heuristic review
Correct Answer: B 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits. Which Salesforce product should be recommended for this business need?
- A. Consumer Goods Cloud
- B. Loyalty Cloud
- C. Marketing Cloud
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?
- A. To validate technical limitations
- B. To provide design feedback
- C. To research new features
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders.
They implement an Impact matrix to help them prioritize their work. What is the purpose of an Impact & Effort matrix?
- A. To compare products based on predefined criteria to enable stakeholder discussion
- B. To prioritize projects based on key goals outlined in project framing
- C. To classify projects according to their level of urgency
Correct Answer: B 🗳️
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