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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Management | - Case and ticket handling
|
| Integrations and Extensions | - Integration capabilities
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Reporting and Analytics | - Service analytics
|
| Field Service and Dispatch | - Field service operations
|
| Knowledge Management | - Knowledge articles
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Check the Active flag.
- B. Select Service Catalog in Functional Areas.
- C. Select Create Category > Create Top-Level Category.
- D. Select Status = "Active".
- E. Select Create Category > Create Child Category.
- F. Complete Category Name.
- G. Select the task Manage Service Request Categories.
Correct Answer: C,D,E,G 🗳️
What is the main function of the Data Security Policies?
- A. defines the views or functionalities the user can access
- B. defines the actions a particular user can do
- C. defines the views the application can access
- D. defines the privileges and roles a particular user can have
- E. defines the data a particular user can see and/or modify
Correct Answer: A 🗳️
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the candidates of service requests to use as criteria for your rule assignments
- B. the rule sets you want to create and the rules to include in each rule set
- C. the attributes of queues to use as criteria for your rule assignments
- D. the candidates of queues to use as criteria for your rule assignments
- E. the attributes of service requests to use as criteria for your rule assignments
Correct Answer: A,B,D 🗳️
Select three correct limits and restrictions when importing data from a file.
- A. By default, the import starts immediately after it is activated.
- B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- C. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- D. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- E. Both create and update operations are available for imported records.
Correct Answer: A,B,E 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- B. Incoming messages have a custom filter.
- C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
- D. The configured frequency to retrieve emails is too long.
Correct Answer: B 🗳️
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