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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service and Communication | - Service delivery
|
| Topic 2: Operational Procedures and Best Practices | - Operational standards
|
| Topic 3: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 4: Performance and Service Monitoring | - Performance monitoring
|
| Topic 5: Network Service Operations Fundamentals | - Service operation principles
|
Nokia SDM Certification - PS NSOP Sample Questions:
What are the key responsibilities for CM Manager?
- A. Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.
- B. CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.
- C. SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.
- D. Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.
Correct Answer: D 🗳️
What statement BEST describes the correct solution when developing a new Field Operations organization?
- A. Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
- B. Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
- C. Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.
- D. Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
Correct Answer: A 🗳️
You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?
- A. Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
- B. Clearly defined SOR with customer written into the contract.
- C. Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
- D. Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
Correct Answer: A 🗳️
Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?
- A. People that have managed outsourced service deliveries for 5 years or more.
- B. People that are expert in the Operations Model and it's workings.
- C. People who can communicate effectively and convincingly.
- D. People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
Correct Answer: D 🗳️
Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?
- A. Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.
- B. Refuse to take the employee and insist on getting an engineer with level 4.
- C. Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
- D. Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
Correct Answer: A 🗳️
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