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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration Tasks | 25-30% | - Feature activation and management - User and extension administration - System management using SAT/CLI - Hunt groups and call center configuration - Security administration |
| Topic 2: Troubleshooting and Maintenance | 15-20% | - Backup and recovery procedures - System monitoring - Log analysis and debugging - Common issue resolution |
| Topic 3: Installation and Configuration | 20-25% | - Licensing setup - Hardware requirements and installation - Initial system configuration - Network settings and connectivity |
| Topic 4: Integration and Advanced Features | 10-15% | - SIP integration basics - Migration considerations - Unified Communications features |
| Topic 5: Avaya Aura Communication Manager Architecture | 15-20% | - System components and architecture - Feature Server functionality - System redundancy and failover - Communication Manager messaging |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
Why are live monitoring and trace commands valuable in system maintenance?
- A. They provide historical data analysis.
- B. They allow for immediate correction of network issues.
- C. They reduce the need for manual system checks.
- D. They automate most of the administrative tasks.
Correct Answer: B 🗳️
Which of the following best describes the role of Avaya Aura Communication Manager in a converged network?
- A. It functions solely as a voice mail server
- B. It only supports IP telephony services
- C. It acts only as a gateway for data networking
- D. It manages both real-time and non-real-time communication services
Correct Answer: D 🗳️
Which component of Avaya Aura Communication Manager is primarily responsible for call routing?
- A. Session Manager
- B. System Manager
- C. Communication Manager
- D. Media Gateway
Correct Answer: C 🗳️
Which description best fits the Bridged Call Appearance feature?
- A. It forwards calls automatically to a preset number.
- B. It merges two calls into one on the user interface.
- C. It encrypts call data for security.
- D. It allows simultaneous display of a call on multiple devices.
Correct Answer: D 🗳️
What are the benefits of integrating the EAS feature into a communication strategy?
(Choose Two)
- A. It allows for more effective management of call queues and agent resources
- B. It enables automatic call encryption for sensitive information
- C. It ensures that the most skilled agents handle specific calls
- D. It provides a method for locking out unauthorized users
Correct Answer: A,C 🗳️
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