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Apple OS X Support Essentials 10.9 Sample Questions:

1. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.
B) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
C) You must restart the Mac in order to permanently delete applications from the Trash.
D) Apps purchased in the Mac App Store cannot be dragged to the Trash.

2. How is Quick Look able to preview so many file types?

A) Quick Look uses a number of plug-ins that give it the capability to preview documents. These plug-ins live in Quick Look folders in any Library folder on OS X.
B) During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer's current default system disk.
C) Any application that supports Auto Save and the Finder can manage document locking.
D) The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.

3. How do you start up an OS X Mountain Lion computer in Safe Mode?

A) Hold down Shift during startup.
B) Open Terminal, type safe_boot, press Return, and then restart the Mac.
C) Hold down Command-Option-P-R during startup.
D) Start up from the OS X Recovery partition, and then choose Safe Boot from the Startup Disk menu.

4. Which OS X startup keyboard shortcut causes the system to display the most detailed information about the startup process?

A) Shift
B) Command-S
C) Command-V
D) F12

5. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

A) Create a Guest account.
B) Create a managed account with Parental Controls.
C) Create a Sharing Only account.
D) Enable the Guest account for login.

Solutions: