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BBPSD Customer Service Sample Questions:

1. Frequent interruptions:

A) Are a common time wasting activity.
B) Help when working with colleagues.
C) Can help you to make the most of your time.
D) Help to get a lot of things done at once.

2. Market segmentation means that:

A) Organisations can deal quicker with customers
B) There is only a small market that is available to consumers
C) The market that the organisation is selling to has become saturated
D) Customers are sub divided into smaller groups to distinguish purchaser behaviour

3. When you are using a phone to give a customer a serial number you should:

A) Be enthusiastic.
B) Be unenthusiastic.
C) Speak slower than normal.
D) Speak in your normal voice.

4. It is important for organisations to know that customer expectations:

A) Are always realistic.
B) Can rarely be met.
C) Can sometimes not be met.
D) Must be met.

5. Multitasking is:

A) Doing things in sequence.
B) Doing more than one task at a time.
C) Doing one task and the doing another.
D) Only for people in busy jobs.

Solutions: