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BBPSD Customer Service Sample Questions:

1. When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Likely to get in trouble with your boss.
B) Ignoring a potential customer.
C) Letting the caller know how hard you work.
D) Using a good time management technique.

2. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Relaxed type.
C) Amiable type.
D) Analytical type.

3. A customer service professional is defined as someone who:

A) Trains salespeople in how to deal with customers.
B) Always makes the most sales in a day.
C) Has the skills to deal effectively in customer facing roles.
D) Has a number of years experience in a customer service role.

4. Market segmentation means that:

A) Customers are sub divided into smaller groups to distinguish purchaser behaviour.
B) There is only a small market that is available to consumers.
C) The market that the organisation is selling to has become saturated.
D) Organisations can deal quicker with customers.

5. A person who has the skills to deal effectively in customer facing roles is known as a:

A) A service employee.
B) Customer service professional.
C) A trained salesperson.
D) A marketing specialist.

Solutions: