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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 2: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| Topic 3: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Customer segmentation - Campaign management |
| Topic 4: SAP Integration Suite | 11-20% | - API Management - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities |
| Topic 5: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Topic 6: SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Order management - Storefront and catalog management |
| Topic 7: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 8: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
- A. It is a JavaScript storefront for SAP Commerce Cloud.
- B. It is highly coupled with the platform.
- C. It communicates with the platform only through REST APIs.
- D. It is part of the accelerator templates in SAP Commerce Cloud.
Correct Answer: A,C 🗳️
You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.
- A. API Rule
- B. Replica Set
- C. Pod
- D. Event
Correct Answer: A,D 🗳️
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
- A. Events
- B. SAP Cloud Applications Studio
- C. Mashups
- D. Key User Tools
Correct Answer: B,D 🗳️
What features does SAP API Management offer?
Note: There are 2 correct answers to this question.
- A. Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
- B. Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
- C. Providing comprehensive analytics capabilities to understand the various patterns of API consumption
- D. Exposing data with external ecosystems to generate new revenue streams (data as a service)
Correct Answer: C,D 🗳️
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.
- A. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
- B. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
- C. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
- D. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
- E. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
Correct Answer: B,C,E 🗳️
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