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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

A) Reduced work in progress and improved flow
B) Elimination of all defects
C) Guaranteed regulatory compliance
D) Increased utilization of every team member

2. A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A) Fast development
B) Co-created value
C) Resilient operations
D) Assured conformance

3. An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

A) By encouraging widespread changes that involve the teams starting from scratch
B) By encouraging the practising of routines to unlearn old habits and learn new ones
C) By making difficult decisions for the teams and providing step-by-step guidance
D) By creating detailed plans that predetermine how to approach large changes

4. Which statement about safety culture is CORRECT?

A) It encourages collaboration and discourages conflicting opinions
B) It ensures that people are protected from danger
C) It eliminates flaws in a complex system
D) It treats failures as learning and improvement opportunities

5. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

A) Differentiating digital technologies are best managed by a centralized IT organization
B) Using automated tools supports the need to deliver digital products quickly and reliably
C) Controlling suppliers' investments and policies reduces the risks of cloud-based services
D) Making quick decisions without getting slowed down by data analysis enables agility

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