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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Recording Architecture | - Integration with Avaya Aura / WFO Framework - Call capture methods (DMCC, SIP, H.323) - ACR system components and deployment |
| Implementation and Configuration | - Database and storage configuration - Recorder installation and configuration - Server readiness and environment validation |
| Avaya Quality Monitoring (QM) | - QM workflow and evaluation process - Agent scoring and performance metrics - EQConnect and IF Connect adapters |
| Maintenance and Troubleshooting | - Log analysis and error resolution - System monitoring and health checks - Integration troubleshooting (QM / WFO) |
| Security and Compliance | - Encryption and certificate management - Access control and audit logging |






