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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs and Business Requirements | - Small and medium business printing needs - Cost optimization and efficiency drivers - Enterprise printing workflows and document management |
| Topic 2: HP Imaging and Printing Portfolio Overview | - Print solutions and services ecosystem - Inkjet and Laser printing technologies - Printer and multifunction device categories |
| Topic 3: Sales Fundamentals | - Basic competitive positioning - Solution mapping to customer requirements - Consultative selling approach |
| Topic 4: HP Value Proposition and Differentiation | - Sustainability and environmental considerations - Reliability and total cost of ownership - Security and managed print services |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is an accurate description of HP OXP?
A) Provides a consistent user experience with an intuitive user interface
B) Increases the costs of installing partner solutions
C) Has four layers: device, management, workflow, and service
D) Limits the types of reports that HP Web Jetadmin can run
2. What is the purpose of up-selling?
A) to sell additional, third-party solutions
B) to sell on-site services
C) to sell accessories
D) to sell higher value products by series, family, or category
3. The office color market is divided into groups based on how they use color. An individual who requires color consistency, advanced finishing features, and who uses many different software applications belongs in which office color group?
A) Technical user
B) Sales professional
C) Graphic design artist
D) Marketing professional
4. What is the key technology behind HP leading First Page Out (FPO) performance?
A) HP Instant-on Fuser
B) HP Color Tables
C) HP Intelligent Networking
D) HPFastRes
5. What is the goal when optimizing an imaging and printing fleet?
A) replacement of all ink devices with laser devices
B) replacement of single-function printers with multifunction devices
C) a balance between cost and productivity
D) centralization of printing on a few devices
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |






