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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) Person Account Models have not been enabled on the org.
B) The 'Enable Notes' permission has not been selected for the new inspector.
C) The Salesforce user for the new inspector is disabled.
D) Action Plans Permission Set has not been assigned to the new inspector.

2. A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A) OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
B) Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
C) OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
D) OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type

3. A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date. What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?

A) Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.
B) Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.
C) Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.
D) Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.

4. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A) Classic Encryption
B) Field History Tracking
C) Setup Audit Trail
D) Salesforce Shield

5. A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?

A) Education loan eligibility checks
B) Car Loan
C) Person Loans
D) Individual and business application fees

Solutions: