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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Execute data migration
B) Set up scoping
C) Define business roles
D) Define the organizational structure

2. How do you create an assignment for a service technician in SAP Service Cloud?

A) Use SAP Multi-resource Scheduling
B) Use the Resource Scheduler
C) Use a ticket routing rule
D) Use a time report

3. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use a standard migration template to populate data
B) Apply the Data Workbench to populate data
C) Use a custom data migration template to populate data
D) Use the Application and User Management work center to populate data

4. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Reference date
B) Serial ID
C) Warranty ID
D) Customer

5. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound e-mails
B) Route unkown sender e-mails to a common inbox
C) Broadcast e-mails to a group of individuals
D) Create service tickets from inbound e-mails

Solutions: