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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements is optional when you configure a service level?

A) Net labor time
B) alert when overdue
C) Priority ticket
D) type of service

2. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Fine-Tuning
B) Scoping
C) Configuration and User Management
D) Activity List

3. What does a Simulate Run action display in maintenance plans?

A) A success status to indicate if the maintenance plan run was successful
B) A list of all objects for which a work ticket would be created
C) The number objects for which a work tickets would be created
D) The top 10 objects for which a work ticket would be created

4. What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A) Code list restriction
B) Business configuration
C) Approval process
D) Business role
E) Work center view

5. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Absolute
B) Fixed
C) Cyclical
D) Alternating

Solutions: