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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A. A system corresponds to either production, test OR development environment.
B. A system corresponds to production, test AND development environment.
C. A system is identified using a system ID.
D. One system can be a child to multiple installations.

Question 2

Which of the following statements is a true representation of an installation?

A. Each customer has only one installation per legal entity.
B. An installation is related to the number of employees in that organization.
C. An installation can contain only one system linked to it.
D. Each customer can have several installations associated to their identifier.

Question 3

A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A. Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
B. Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
C. If you were the customer you would be happy with the answer provided.
D. Prove to the customer that they are wrong.

Question 4

You have picked a message from the queue.
What are your next steps? (Choose two)

A. Search for notes and confirmed messages.
B. Ask the customer for their usernames and passwords.
C. Get a thorough understanding of the issue from the information given in the message.
D. Try to guess what the customer might want to have.

Question 5

What is the Software Developer Network (SDN)?

A. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
B. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
C. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
D. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.

Solutions: