ServiceNow CIS-CSM Valid Q&A - in .pdf

  • CIS-CSM pdf
  • Exam Code: CIS-CSM
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
  • Updated: Jun 19, 2026
  • Q & A: 261 Questions and Answers
  • Convenient, easy to study.
    Printable ServiceNow CIS-CSM PDF Format. It is an electronic file format regardless of the operating system platform.
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  • PDF Price: $59.98
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  • Exam Code: CIS-CSM
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
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  • Updated: Jun 19, 2026
  • Q & A: 261 Questions and Answers
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ServiceNow CIS-CSM Valid Q&A - Testing Engine

  • CIS-CSM Testing Engine
  • Exam Code: CIS-CSM
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
  • Updated: Jun 19, 2026
  • Q & A: 261 Questions and Answers
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How much does ServiceNow Certified CIS CSM costs

  • Length of Exam: 85 min
  • No of Questions: 85 Questions
  • Types of questions: Performance Based Questions
  • Passing Score: 60% or higher
  • Examination Fees: $400 USD
  • Examination Name: ServiceNow Certified CIS CSM

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ServiceNow CIS-CSM Exam Syllabus Topics:

TopicDetails
Topic 1
  • This section evaluates ServiceNow Consultants' capabilities in extending CSM beyond core case handling. It includes knowledge of CSM portal configuration, service catalog setup, SLAs, targeted communications, community engagement, and using performance analytics for reporting and insights.
Topic 2
  • CSM Foundational Data Model: This section evaluates Configuration Specialists' understanding of core CSM data structures. It covers business models, product models, install base management, and contract
  • entitlement handling, essential for underpinning ServiceNow CSM
Topic 3
  • Customer Service Management System Setup and Configuration: This section assesses ServiceNow Consultants' configuration expertise in setting up the CSM application. It focuses on enabling ServiceNow CSM, defining routing and assignment rules, configuring case types and communication channels, and customizing CSM workspace behavior.
Topic 4
  • Case Management: This part of the exam measures the operational proficiency of Configuration Specialists in managing case lifecycles. It examines knowledge of case states and flows, major issue handling, service definition and digest setup, CSM workspace tools, and the creation of case actions, tasks, and escalations.
Topic 5
  • CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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