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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Warranty and Legal Considerations - Countering Third-Party Supply Claims |
| Topic 2: Product Portfolio and Compatibility | 25% | - Maintenance Kits and Accessories - Paper and Specialty Media - Ink Cartridges and Toner Cartridges - Matching Supplies to Printer Models |
| Topic 3: Customer Needs and Sales Strategy | 25% | - Value Proposition and Cost-per-Page Analysis - Demonstrating Quality, Reliability and Security - Identifying Customer Printing Requirements |
| Topic 4: HP Imaging and Printing Supplies Overview | 20% | - Supply Technology and Innovation - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits |
| Topic 5: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models - Supplies Lifecycle Management |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. What is the hardest working part of an HP Inkjet printer?
A) Media
B) Paper output tray
C) Ink
D) Print head
2. In which type of hardware is the majority of the current total supplies sell-out used?
A) The most current MFPs from this year's line-up
B) The most current retail HP inkjet devices from this year's line-up
C) The most current workgroup printers from this year's line-up
D) Devices that are older than the current line-up
3. Why should you use genuine HP supplies if you have an HP printer?
A) For native driver support
B) For reliable, trouble-free printing
C) For access to HP e-Print
D) For faster print speeds
4. Which design elements are always considered when HP designs a new cartridge? (Select two.)
A) Ease of use
B) Manageability
C) Lowest cost per page
D) HP warranty
E) Highest page yield
F) High availability
5. What is the process behind a remanufactured cartridge?
A) Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
B) Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
C) Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
D) Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: A |





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